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Current System Status: All systems operational
On November 25th, 2022 a Microsoft Azure Databricks issue impacted our web servers. Some customers experienced intermittent connectivity issues. Microsoft hasn’t confirmed full resolution yet, so we are keeping an eye on the issue.
On March 7th, 2022 Apporto customers hosted in the AWS Northern Virginia data center may have experienced a performance issue due to the profile management service experiencing issues. This issue was resolved.
On February 8th, 2022 Apporto customers hosted in the AWS Northern California data center may have experienced slowness due to the profile management service consuming significant resources. This issue was resolved.
On February 7th, 2022 Apporto customers hosted in the AWS Northern California data center may experience intermittent file upload/download issues as a result of the ongoing AWS storage optimization. We expect this process to complete soon and are working with cloud support to resolve the issue.
On December 7th, 2021 Apporto customers who were hosted on AWS in the Northern Virginia region may have experienced issues due to a widespread AWS outage at the time. Some users may have faced the message that capacity was being added and, because of the outage, may not have been able to connect to a VM session.