Latest release: 2024.4

• Added Apporto versioning info for on-premises customers

Messenger/chat updates

• Restored the count of unread messages
• Updated the layout such that the chat window’s screen position will stay the same after resizing the browser

Virtual classroom updates

• Faculty users can now end their virtual classroom sessions without having to close out the desktop. For more information, refer to the Help Center article on using the virtual classroom. To end a session, follow the steps below:
  1. From within a virtual classroom session, click on the End Session button.
  2. The system will ask you to confirm your decision.
  3. Click Close Classroom to confirm, or you may exit the confirmation screen to return to the virtual classroom.
  4. If you confirm, the virtual classroom session will end and you can close the browser tab to return to the desktop.

Screen resolution updates

• Users now have expanded selection options for the screen resolution within a desktop. This is especially useful on high-definition (4K) monitors or when wanting a faster response time. For more information, refer to the Help Center article on app settings. To set your screen resolution, follow the steps below:
  1. From within a desktop, click on the settings icon to trigger the menu.
  2. Select the “Screen resolution” menu item to view the list of resolution options.
     • Low resolution (1024 x 768) for faster response
     • Medium resolution (2560 x 1440) for balanced response and quality
     • Dynamic resolution (matches monitor resolution) for better quality
  3. Select the option you prefer. The desktop view will adjust to the setting you selected.

• Resolved a bug in the maximize screen feature that caused the session to disconnect
• Resolved a desktop error caused by copying/pasting from one Word document to another
• Resolved a conflict that prevented copy/paste functions from working in multi-screen sessions
• Resolved an issue that caused thumbnails to open in full-screen mode

Messenger/chat fixes

• Resolved a layout issue that positioned the chat window off the edge of the screen

Presenter mode fixes

• Resolved an issue preventing microphone audio from working in presenter mode
• Resolved a minor formatting issue with the “request control” button

Other technical issues

• Resolved a conflict that was preventing multi-session RDP users’ concurrent sessions from terminating properly
• Resolved an issue that prevented thumbnails from displaying in Firefox
• Resolved a printing issue in Safari that was creating blank pages
• Resolved an issue with some key combinations in the Spanish keyboard
• Resolved an issue with the mouse lock feature for screens displaying at greater than 100% scale

• Increased detection for a number of items in system logs and backend logic
  • WebSocket connection issues
  • Messenger/chat service issues
  • H.264 video compression

• Resolved issues with image and text watermarks not appearing in the desktop