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Welcome Azure Lab Services customers, we’re glad you’re here.

Apporto is proud to be a select partner of Microsoft and the leader in virtual labs. Find out why over 250 universities chose Apporto for virtual lab services.

Gartner

2023 DaaS Magic Quadrant

Gartner Peer Insights

2.5M Desktops

DeVry University Transitions from Azure Lab Services to Apporto

“We’re excited to partner with Apporto as an “early adopter” to migrate from Azure Lab Services (ALS) to Apporto’s Persistent Desktop solution. Our engagement with the Apporto Team helps drive innovation and satisfies our university goals to enhance student outcomes, simplify backend support processes, and improve the end-to-end experience for our students and faculty.

Initial testing has shown significant performance gains compared to using Azure Lab Services. With Apporto’s seamless integration with Canvas LMS, students will have one-click access to their virtual desktop and spend less time waiting for their virtual desktop to start!”

– Phillip R. Barton, IT Solutions Manager, Learning Technologies, DeVry University

Meet Apporto

We’re here to make the change as easy as it can be. But, before we get into that let’s take a moment to introduce ourselves.

Key Features

mac linux windows

Multiple OS

Apporto’s cloud desktops uniquely support a range of operating systems including Windows, Mac, and Linux, offering unparalleled flexibility and compatibility for diverse computing needs and user preferences.

LMS Integration

Apporto’s LMS Integration enables effortless plug-and-play connections with top LMS providers including Blackboard, Canvas, D2L, Moodle. It offers single-click access and streamlined coursework submission, removing extra logins. This simplifies course management and enhances the learning experience by providing easy access to essential materials and platforms.

Virtual Classroom

Apporto’s Virtual Classroom enhances online learning by enabling teachers to view all student screens at once, ensuring active engagement. With features like hand-raising for communication and screen sharing, teachers can easily interact with and assist students in real-time, creating a more interactive and supportive digital learning environment.

Real-time Collaboration

Apporto’s Real-time Collaboration feature enriches teamwork with integrated chat and voice communication, allowing for immediate, lively discussions. Enhanced with screen sharing and desktop control, it enables students and faculty to collaborate effectively in real-time, facilitating an interactive and engaging learning and teaching experience, regardless of physical location.
multisession

Single and Multi-Session Support

Apporto supports both single-session and multi-session configurations, enabling our customers to optimize their virtual desktop delivery. This flexibility allows for more desktops to be provided at a lower cost, enhancing scalability and cost-efficiency for organizations of all sizes. By leveraging multi-session capabilities, organizations can maximize resource utilization and reduce overall expenditures.

Browser Based

Apporto’s browser-based platform delivers desktops and apps directly through your web browser. This eliminates the need for any downloads or installations, ensuring seamless compatibility across all browsers and devices for a more streamlined user experience.

rapid deployment

Performance Desktops

Advanced compression, geo-optimization, and autoscaling to ensure users have a great experience.

Cloud Mounter

Apporto’s Cloud Mounter integrates with key cloud providers like OneDrive, Dropbox, Box, Google Drive, and supports on-prem storage. It ensures easy access to all files, streamlining management and collaboration. Users can efficiently access, manage, and share files across platforms, enhancing productivity and simplifying workflows.
usb icon

WebUSB

Apporto supports Human Input Devices (HID) and USB storage, enhancing the functionality and user experience by allowing seamless integration of a wide range of USB-connected devices and storage solutions.

Multi-region Support

We offer robust multi-region support, ensuring seamless operations for our primary markets in North America and Europe, while also catering to customers globally. Our infrastructure is designed to meet diverse data residency requirements, providing secure and compliant solutions no matter where your institution is located. With Apporto, you can rely on consistent performance and localized support across multiple regions, enabling a truly global educational experience.
mac linux windows

Multiple OS

Apporto’s cloud desktops uniquely support a range of operating systems including Windows, Mac, and Linux, offering unparalleled flexibility and compatibility for diverse computing needs and user preferences.

LMS Integration

Apporto’s LMS Integration enables effortless plug-and-play connections with top LMS providers including Blackboard, Canvas, D2L, Moodle. It offers single-click access and streamlined coursework submission, removing extra logins. This simplifies course management and enhances the learning experience by providing easy access to essential materials and platforms.

Virtual Classroom

Apporto’s Virtual Classroom enhances online learning by enabling teachers to view all student screens at once, ensuring active engagement. With features like hand-raising for communication and screen sharing, teachers can easily interact with and assist students in real-time, creating a more interactive and supportive digital learning environment.

Real-time Collaboration

Apporto’s Real-time Collaboration feature enriches teamwork with integrated chat and voice communication, allowing for immediate, lively discussions. Enhanced with screen sharing and desktop control, it enables students and faculty to collaborate effectively in real-time, facilitating an interactive and engaging learning and teaching experience, regardless of physical location.
multisession

Single and Multi-Session Support

Apporto supports both single-session and multi-session configurations, enabling our customers to optimize their virtual desktop delivery. This flexibility allows for more desktops to be provided at a lower cost, enhancing scalability and cost-efficiency for organizations of all sizes. By leveraging multi-session capabilities, organizations can maximize resource utilization and reduce overall expenditures.

Browser Based

Apporto’s browser-based platform delivers desktops and apps directly through your web browser. This eliminates the need for any downloads or installations, ensuring seamless compatibility across all browsers and devices for a more streamlined user experience.

rapid deployment

Performance Desktops

Advanced compression, geo-optimization, and autoscaling to ensure users have a great experience.

Cloud Mounter

Apporto’s Cloud Mounter integrates with key cloud providers like OneDrive, Dropbox, Box, Google Drive, and supports on-prem storage. It ensures easy access to all files, streamlining management and collaboration. Users can efficiently access, manage, and share files across platforms, enhancing productivity and simplifying workflows.
usb icon

WebUSB

Apporto supports Human Input Devices (HID) and USB storage, enhancing the functionality and user experience by allowing seamless integration of a wide range of USB-connected devices and storage solutions.

Multi-region Support

We offer robust multi-region support, ensuring seamless operations for our primary markets in North America and Europe, while also catering to customers globally. Our infrastructure is designed to meet diverse data residency requirements, providing secure and compliant solutions no matter where your institution is located. With Apporto, you can rely on consistent performance and localized support across multiple regions, enabling a truly global educational experience.

Getting Started​

Choose the virtual computer lab that works best for you. Change at any time. 

Apporto Managed

Fully Managed

This is Apporto’s flagship service, used by over 200 universities. It's ideal for IT teams and faculty delivering computer labs to large student groups. The service integrates with your LMS/SSO for seamless provisioning, and Apporto handles setup, maintenance, optimization, troubleshooting, and support. You pay a fixed fee per concurrent user per month, ranging from $27 to $101. The concurrent user fees include all infrastructure, compute, storage and network charges - ensuring budget control.
Dedicated Customer Success Manager
Windows, Linux, and Mac desktops
LMS/SSO integration
Multiple administrators
Virtual Classroom
Real-time collaboration tools
Cloud Mounter
WebUSB

Partners Welcome

Are you an existing Microsoft partner or reseller? We’re happy to continue the partnership with you. Connect with us and let’s discuss how we can work together. 

Maintenance and Support

Technical Support: We will provide technical support to You under this Agreement. Technical support consists of updates to the Services which may be issued from time to time and resolution for problems in the operation of the Services, as such resolutions are reasonably determined by us. Technical support can be obtained using any of the following methods:

E-mail: [email protected]
Website: https://www.apporto.com/apporto-help-center
Telephone: (877) 751 4081 (available only between 8:00 A.M. and 6:00 P.M. Pacific Time, Monday through Friday).

A support analyst will review the support request to understand its impact on the Customer’s business. The support request is then assigned a severity level as follows:

Severity Level
Description
Level 1 – Critical
Critical production issue affecting all Users, including system unavailability and data integrity issues with no workaround available.
Level 2 – Urgent
Major functionality is impacted, or performance is significantly degraded. Issue is persistent and affects many Users and/or major functionality. No reasonable workaround is available.
Level 3 – High
System performance issue or bug affecting some but not all Users. Short-term workaround is available, but not scalable.
Level 4 – Medium
Inquiry regarding a routine technical issue; information requested on application capabilities, navigation, installation or configuration; bug affecting a small number of users. Reasonable workaround available. Resolution required as soon as reasonably practicable.

Target Initial Response Time. Apporto will use commercially reasonable efforts to respond to each case within the applicable response time described in the table below, depending on the severity level set on the case.

Target Initial Response Time by Case Severity
Severity Level
Target Initial Response Time
1
1 business hour1
2
2 business hours1
3
4 business hours2
4
8 business hours2

1Severity Level 1 and 2 target initial response times are 24×7, including weekends and holidays.
2Severity Level 3 and 4 target initial response times excludes weekends and holidays.