Customer Bill of Rights
The Customer Bill of Rights reflects our commitment to fairness, transparency, and customer satisfaction. We ensure fair pricing, flexible purchases, and clear communication of upgrades. Your data is always accessible, backed up, and protected by reliable service. With 24/7 responsive support, we’re here to meet your needs every step of the way.
Article 1: Fair Pricing
We will not increase our prices by more than the Consumer Price Index (CPI) as published by the U.S. Bureau of Labor Statistics.
Article 5: Data Accessibility
Your data is always accessible. You can extract it at any time in a standard format, such as CSV files.
Article 2: No Unwanted Bundles
You have the freedom to purchase our products and services based on your specific needs—no unwanted software bundling.
Article 6: Service Uptime
We guarantee service availability as outlined in our Service Level Agreement (SLA).
Article 3: Dedicated to Customer Success
We are committed to delivering software that meets your functional needs and expectations.
Article 7: Reliable Backups
We ensure that your data is always backed up for your peace of mind.
Article 4: Transparent Upgrades
We will announce any software upgrades at least three weeks in advance, ensuring you have ample time to prepare.
Article 8: Responsive Support
Our support team is available 24/7/365, with response times of less than one hour during local working hours.