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Table of Contents

Editing a user

Apporto users may be edited individually or in bulk. Manual bulk edits are possible through the “update options” feature. Additional bulk editing functionality is handled through user import. For information on this type of update, see the article on importing users.

Use the information in this guide to learn how to:

Edit a single user

The article on viewing users explains how to access the Users page.
edit user button on each row of the user list screen
From the list, click on a row’s edit button to trigger the Edit user page. Update any necessary values and then click save to submit the changes.

Edit the user profile

The first section in the Edit user screen covers basic profile information.
  

The table below shows the values that make up the user profile.

Field Datatype Required? Notes
AD name String Conditional This field is present if an Active Directory (AD) connection has been established.
Email address String Yes This cannot be edited.
User active (status) Boolean No
Avatar Image No The user icon appears on the Users and User profile pages.

Accepted formats include JPEG and PNG. A ratio of 1:1 is recommended (e.g., 100 x 100 pixels). Otherwise, your image will automatically be cropped or resized.
First name String Yes
Last name String Yes
Role Lookup value No  

  • Admin
  • User
Keyboard layout Lookup value No  

  • None
  • Belgian French (AZERTY)
  • Canadian French (QWERTY)
  • Danish (QWERTY)
  • German (QWERTZ)
  • French (AZERTY)
  • Hungarian (QWERTZ)
  • Italian (QWERTY)
  • Japanese (QWERTY)
  • Latin American (QWERTY)
  • Norwegian (QWERTY)
  • Polish (QWERTY)
  • Portuguese Brazilian (QWERTY)
  • Spanish (QWERTY)
  • Swedish (QWERTY)
  • Swiss French (QWERTZ)
  • Swiss German (QWERTZ)
  • Turkish-Q (QWERTY)
  • UK English (QWERTY)
  • US English (QWERTY)

Additional features in this section:

  • Change avatar – This allows you to upload a new image for the user.
  • Change password – This triggers a pop-up for setting a new password.

    Standard password format requirements will apply.

    • A least 6 characters long
    • Include uppercase and lowercase letters
    • Include numbers
    • Include special characters
  • Send password reset email – This function triggers a password reset email to be sent to the user with a single-use login link.
  • Reset authenticator – This function clears a stored multi-factor authentication (MFA) code. See the article on accessing Apporto NextGen for more information.

Update linked groups

At the bottom of the Edit user page, you may add or remove memberships to user groups.
user grups list on create user screen
To connect the user to a group, follow the steps below.

  1. From the “linked groups” tab, click add group.
  2. The system will display the Search for groups pop-up. To make it easier to locate the appropriate group, you may adjust the visible columns or filter or search through the list.
    group search pop-up for assigning a group to a user
  3. From the list, check one or more checkboxes to select groups for the user.
  4. Click add groups. The system will close the pop-up.
  5. The newly linked groups will display in the tab. Click unlink to remove any unwanted groups.
    linked groups section of the create user screen

View assigned desktops

The second tab in the bottom section displays desktops that are assigned to the user.

  • Click on the goto link or the go-to icon icon for a desktop application to view its details.
  • Click on the launch as user button for a desktop application to impersonate the user. See the article on impersonation for more information.
  • To make it easier to locate the appropriate desktop, you may adjust the visible columns or filter through the list. See the article on working with lists for more information.

Configure desktop features

A number of desktop settings can be configured specifically for the user.
desktop features tab on the create user screen
To edit a feature setting, follow the steps below.

  1. From the list, click edit on a desktop feature to change its setting. This will trigger the edit pop-up.
    desktop feature edit pop-up
  2. Select a new value from the setting dropdown and click set value to save.
  3. The updated setting will display in the settings list.

Edit multiple users

From the Users page, you may apply update functions to one or more users in the list.

Update options


To bulk update users in the list, follow the steps below.

  1. Check one or more row checkboxes to select user records.
  2. Click on the update option dropdown.
  3. Select the one of the following options:

    1. Send password reset email – This invalidates the current passwords of all selected users and triggers a password reset email with a single-use login link.
    2. Deprovision selected users – See the article on deprovisioning users.
    3. Re-provision selected users – This will reactivate the selected users and restore login privileges.
    4. Delete selected users – See the article on deleting users.
  4. Click update to apply the change to the selected records.
  5. The system will display a confirmation of the change, and the user’s action options will change.